This is the Refund & Returns Policy of Seeley International online and applies where you make a purchase online from Seeley International Shop.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
We recommend you retain your receipt, as we will require proof that you purchased the product from us. If you do not have a receipt, we may be able to advise you whether a refund, exchange, repair or replacement is available through other means, however this may require us recording your proof of identification when processing your return.
When your product is faulty
We will accept returns and provide you with an exchange or refund if the product you purchased:
- has a manufacturing fault, was defective or damaged on delivery to you;
- is not fit for the purpose stated in any advertising or packaging statement; or
- does not match the online image, description or measurements displayed on our website.
To qualify for a faulty product return you must:
- if goods are damaged or defective upon delivery:
- provide us with photographic evidence of the damage before you return the goods to us;
- not attempt to repair or modify the goods (either yourself or through a third party);
- comply with all of our return shipping instructions;
- provide us with proof of purchase, such as your tax invoice or receipt; and
- return the product within the warranty period, and where possible with the original packaging intact.
We reserve the right to ask you to demonstrate that you did not cause or create the fault in the product, and we may do this before providing you with directions how to return the product. We may also elect to return the product to the manufacturer’s repair agent to determine the nature of the problem prior to providing a refund or exchange. If we find at any time that the product does not have a problem, we may require you to pay our reasonable costs of returning the product.
We may choose to decline or reduce any refund to reflect any reduction in the value of any products, if we consider this has been caused by:
- damage caused to any products by you or any other third party;
- your misuse, modification, mishandling, operation or failure to maintain the products in accordance with the manufacturer’s instructions; or
- the products not being faulty or misdescribed as claimed.
Freight Charges
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which may vary due to reasons beyond our control.
Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Refunds
Refunds will be processed by the relevant Seeley International member into the nominated bank account details supplied and will normally be processed within 5-10 business days after return of the product back to Seeley International.